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Privacy Policy

Last updated: September 2025

Ponni Grafarts (“Company”, “we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you access or use our website (ponnigrafarts.com), mobile application, and any related services.

Please read this policy carefully. If you do not agree with our practices, please do not use our platform or services.

  1. Definitions
  • Ponni Grafarts Platform: Includes ponnigrafarts.com, Ponni Grafarts mobile application, and any online or offline services and digital mediums operated by Ponni Grafarts.
  • User: Any person who visits, accesses, or interacts with the Ponni Grafarts Platform.
  • Services: Any products or services offered by Ponni Grafarts through the Platform.
  1. What Information We Collect

We may collect and process the following categories of information:

  • Contact Information: Name, email address, phone number, mailing address.
  • Payment/Billing Information: Billing name and address, payment method details. (No credit/debit card numbers are stored; payments are processed by secure third parties.)
  • Usage Data & Preferences: Log files, IP address, browser and device type, system and usage data, cookies, and browsing activity.
  • Transaction Information: Transaction and order details, purchase history, amount charged, and related activity.
  • User-Generated Content: Comments, posts, or content you share on our Platform or social media channels.
  • Device Permissions: With explicit consent, device data such as contacts, calendar events, photos, etc., when using our mobile app.
  • Demographic Information: Details collected via surveys or during registration, such as age, gender, interests, and event participation.
  • Third-Party Data: Information from partners, analytics providers, advertisers, and social networks when you interact through them.
  1. How We Collect Information
  • Directly from You: When you register, purchase products, fill forms, or communicate with us.
  • Automatically: Through cookies, pixels, web beacons, analytics tools (e.g., Google Analytics), and log files as you interact with our Services.
  • From Third Parties: Advertisers, analytics providers, social media accounts linked with our Services, business partners, and affiliates.
  1. Purpose and Use of Information

We process your personal data based on your consent, contractual necessity, legal requirements, or legitimate business interests:

  • To provide and deliver products/services, process transactions, and confirm orders.
  • To communicate with you about orders, queries, account status, or requested information.
  • To personalize user experience, improve products/services, and understand preferences and usage.
  • For marketing, promotional offers, newsletters, or other information which may interest you (with opt-out available).
  • To comply with law, enforce legal agreements, and ensure Platform security.
  • For analytics, research, and reporting.
  • To process feedback, reviews, or partner evaluations.
  • As otherwise described at the point of collection or with your separate consent.
  1. Sharing and Disclosure of Your Information

We may share your information in the following circumstances:

  • Vendors/Service Providers: With payment processors, marketing support, analytics partners, IT providers, and other specialists who help operate our business (all subject to confidentiality and security commitments).
  • Advertising/Analytics Partners: With third-party networks for personalized ads or measurement, respecting user opt-out preferences as mandated by law.
  • Business Partners: For joint promotions, co-branded services, and business operations.
  • Legal and Compliance: To comply with legal obligations, government requests, fraud prevention, or to protect our rights and users’ safety.
  • Mergers/Acquisitions: In case of partial or total transfer of business ownership or assets.
  • With User Consent: In other cases, only where you are clearly informed and consent is obtained.
  1. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tools to recognize users, measure site performance, authenticate logins, and deliver advertising. Third parties may set cookies to provide analytics or deliver targeted advertisements on our behalf.

Cookie Choices: You may manage or disable cookies in your browser settings. Please see our separate Cookie Policy for more details.

  1. Your Rights

Under Indian law and global best practices, you have the following rights:

  • To access, update, or correct your personal data.
  • To withdraw consent or request deletion of your information, except where required by law or for legitimate business reasons.
  • To opt out of receiving marketing or promotional communications.
  • To object to or restrict processing in certain circumstances.

To exercise these rights, email us at [Primary contact email].

  1. Data Security

We use commercially reasonable safeguards, including encryption, firewalls, secure servers, and access controls, to protect your information against loss, misuse, unauthorized access, disclosure, or alteration. Payments are processed through PCI-DSS compliant gateways.

Please note: While we strive to protect your personal data, no method of transmission or storage can be guaranteed 100% secure.

  1. Data Transfers/International Storage

Your information may be processed, stored, or transferred outside your state or country of residence, including to countries with different data protection laws. By using our Platform, you consent to such cross-border transfers, subject to adequate safeguards.

Our cloud services provider is [Insert provider, e.g., AWS/Google Cloud]. Please refer to the provider’s privacy policy for details on security practices.

  1. Data Retention

We retain personal data as long as necessary to fulfill purposes described here, comply with legal obligations, or resolve disputes. When no longer needed, your data is securely deleted or anonymized.

  1. Third-Party Websites

Our Platform may contain links to third-party sites not operated by us. We are not responsible for the content, practices, or data security of these third-party sites. Please review their privacy policies before using their services.

  1. Children’s Privacy

Our Platform is not intended for minors under 18. If you believe we have collected information of a child without parental consent, please contact us for deletion.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date. Users are encouraged to review it periodically.

  1. Contact and Grievance Redressal

If you have any questions, concerns, or wish to make a complaint regarding our privacy practices or this Policy, contact our Grievance Officer:

Name: K. Manivannan
Address: 14/28, First Floor, Meenakshi Towers, 100 Feet Road, Karaikudi – 630001, Tamil Nadu, India
Phone: +91 9442661007
Email: [ponniprintshop@gmail.com]

For additional queries, write to: [ponniprintshop@gmail.com]

Jurisdiction: Any disputes relating to this Policy shall be governed by the laws of India.